Basic Support

LinkedIn Learning Support
Specialist Notes: Kindly provide this SR to users who have queries or issues related to courses available in LinkedIn Learning. We DO NOT provide supp...
Tue, 26 Nov, 2024 at 8:03 AM
Password Reset on Behalf of Someone Else
Specialist Notes: Use this standard response when a user comes in on behalf of someone else to request for a password reset for that person. Please cre...
Tue, 26 Nov, 2024 at 8:02 AM
Multi Language Support
Support Category: Language Assistance Specialist Notes: Note that we only provide multi-language support for the below clients: Dexcom - French an...
Tue, 26 Nov, 2024 at 7:58 AM
Phone Support Request
Specialist Notes: Please provide this SR for phone support requests. This SR is also available as a canned response in FreshChat.  Note: you may us...
Tue, 11 Mar, 2025 at 9:33 AM
User Requesting eSkillz Company Information
Specialist Notes: Kindly provide this SR to users who are requesting information about our company and the support we provide. Users may use the contact...
Mon, 2 Dec, 2024 at 6:31 AM
User Hesitant to Run System Check Fearing it is Malicious
Specialist Notes: Use this SR to address user's concerns about the System Check.  Standard Response: We want to assure you that the link pro...
Thu, 19 Dec, 2024 at 5:35 AM
Why is Troubleshooting Necessary
Specialist Notes: Use this SR when the user asks why they should go through troubleshooting steps or reluctant to do so. Note: Please change the inf...
Thu, 19 Dec, 2024 at 5:44 AM
What Happens Next if Troubleshooting Fails?
Specialist Notes: Use this SR when the user asks about the next step in resolving their issue.  Note: be sure to change the information in the squar...
Thu, 19 Dec, 2024 at 5:35 AM