Use this SR when the user asks why they should go through troubleshooting steps or reluctant to do so.

Note: Please change the information in the square brackets.  

As requested by the [Client's Name] Administrators, our responsibility is to troubleshoot and identify potential causes of the issue. This process typically involves running system checks and verifying your browser’s site settings for [Client + LMS Name], as incorrect configurations can sometimes impact course functionality. 

As such, please note that this troubleshooting step is necessary to ensure everything is functioning properly on your end and aligns with [Client + LMS Name] requirements. We understand that you’ve previously completed several courses successfully, however, kindly note that some courses require different browser settings and occasional updates or changes in browser settings can lead to unexpected challenges, and we aim to address these proactively.