Please provide this SR for phone support requests. This SR is also available as a canned response in FreshChat. 

Note: you may use this SR in tickets as well by making a few tweaks. 

Unfortunately, I do not have direct access to phones here in chat. However, I can create a ticket, and the Team Lead will reach out to you via email to schedule a call. Please allow me a few moments to submit your ticket. 

If you prefer, I would also be happy to try assisting you now in an attempt to expedite a solution.