What is Phone Support? Phone Support means technical support provided through telephone by Live Support. Phone Support is currently done by Team Lea...

Preparing for the Phone Call Review the chat/ticket details carefully. Check for any previous chat/tickets belonging to the user. Keep the chats/ti...

When the user answers the call "Hello, this is [TEAM LEAD FIRST NAME] calling from [CLIENT] Live Support on a Recorded Line, am I speaking with [US...