We are authorized to move to completion any prework items that employees have trouble marking as completed themselves. Some users have trouble with this as they are accessing an older version of the prework. The administrators have let us know it is fine to give them completion credit for this.

To mark a Prework item as complete:

1. Go to the User's transcript
2. Access the course details page for the Prework.
3. Under the Training Details section, use the "Mark Complete" option next to the course status to update the record.

We apologize for the trouble you've had trying to move the course to completed status. I can update that for you now. One moment, please.