Support Category: User Account | No Account


Specialist Notes:


Edge imports data from Paylocity, daily at 9 AM EST, except Fridays when it additionally runs at 3 PM EST. 


Should a user not have an account created within the time frame provided (after their information has been entered into Paylocity) -  create a ticket.


Standard Response:


Unfortunately, we're not locating an account for you within ALD-U. Kindly allow me just a moment to create a ticket to escalate your issue to the ALD-U Administrators.