Duplicate or Multiple Active Enrollments of the Same Course
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Created by: Armando Huanasca Huanasca
Modified on: Wed, 20 Nov, 2024 at 8:32 AM
| Support Category: Course Drop/Remove |
WHAT SHOULD YOU KNOW?
Users may come to us confused about duplicate/multiple instances of the same course listed in their active courses.
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HOW SHOULD WE ASSIST?
As we can’t necessarily delete the duplicates, we need to check to be certain they have at least one completed instance of the training.
➤ If they do not have a completion, assist them in finding: - A current session that can be completed, or
- A future session to attend and complete, if it is a live training.
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Armando is the author of this solution article.
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