This SR Template is used when we escalate the issue/request to the admins and close the ticket. 

Thank you for contacting [LMS NAME] Live Support!

Kindly note that we have forwarded your request to the [LMS NAME] Administrators for assistance. Please note that the Administrators will be following up with you directly.

Should you need assistance with any other issue/inquiry, please feel free to reach out to us.

Regards,