This SR Template is used after receiving a screenshot (proof of completion) from the user and escalating the course completion issue/request to the client administrators. 

Thank you for your response and for providing the screenshot!

We have sent your course completion issue/request to [CLIENT] Administrators. We will notify you as soon as we receive an update. Should you need assistance with any other issue/inquiry, please feel free to contact us at your convenience. We are more than happy to assist. 

Thank you for your time and using Live Support! Have a great day!

Sincerely,