Use this SR to request for screenshots as proof of completion for a MODULE that is not moving to completion. The MODULE must be from the same COURSE.

Thank you for your contacting Live Support!

We sincerely apologize for the completion issue you are experiencing with your course module.

To assist you further, can you provide us with a screenshot showing proof of completion for the module ‘[MODULE NAME]’ in the course ‘[COURSE NAME]’, please? Thanks!

You may take a screenshot by doing the following:

For Mac:

1. To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
2. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or, wait for the screenshot to save to your desktop.

For Windows:

1. Press the Windows key + PrtScn.
2. This saves the entire screen as an image file. You can find it in the "Pictures" folder, in a subfolder called "Screenshots."

We look forward to your response and assisting you further! In the meantime, have a great rest of your day!

Sincerely,