Use this SR if you had a Grasshopper ticket and you either could not understand what the user wanted, or they only left their email address. 

Thank you for contacting Live Support!

We are writing to let you know we received your voicemail. We are reaching out to inquire what issue/inquiry/request you may have. Kindly provide us with a detailed description of your issue/inquiry/request please - thanks! We'll then be able to assist you further. 

We're looking forward to your response and assisting you further!

Sincerely,