Use this SR if you received a message with no or very little information on what the user needed. 

Thank you for reaching out to Live Support!

We're writing to let you know we received your message. Unfortunately, it did not contain a request for assistance or was otherwise blank. Could you provide us with a description of your issue/inquiry/request, please? Thanks! With the description, we'll be able to assist you further.

We look forward to your response and to assisting you further!

Sincerely,