After the user has put in the Java Security Exceptions, have them clear their cache.  Please go to the Clear Cache section and give them the proper information for the browser version.

Please follow the instructions below to add web sites to the Java Exception Site List due to security restrictions.

1. Click the Apple Icon in the upper left corner and select System Preferences

2. Locate the Java Icon at the bottom of the System Preferences window ( the icon looks like a cup of coffee )

3. When the Java Control Panel opens up in a new window Click the ‘Security Tab’

4. Click 'Edit Site List' under the 'Exception Site List'

5. Add your Learn Center's URL to the 'Exception Site List'

Please let us know if you need assistance with your web address/URL

6. Click 'ADD' - then Click ‘OK’ to Save and Close the window

7. You should see your web address that you entered in the Exception Site List Window

8. If you do then Click ‘OK’ to Close the window