Specialist Notes: 


Instructions to allow cookies. Updated instructions based on changes in Mozilla Firefox Version 120.


Standard Response: 


To enable cookies in Mozilla Firefox, please follow the instructions below:

1. From Mozilla Firefox menu (three horizontal bars at the top right of the screen) select ‘Settings.’


2. Select ‘Privacy and Security.’


3. From ‘Enhanced Tracking Protection’ section, select ‘Custom.’


4. Uncheck ‘Cookies’ box to allow all cookies and click 'Reload All Tabs'.


Please let us know if the issue was resolved. I’m standing by.