Specialist Notes:


This SR is applicable to users who do not know how to copy and paste. This will only work for Windows computers (not tablets, phones, or iOS computers).



Standard Response:


You can follow these instructions to copy and paste.  We ask you to review the instructions before attempting them.

1. Locate the text you wish to copy and paste.
2. Click and Hold the LEFT Click Button (on your mouse/trackpad) at the beginning of the text (you wish to copy and paste).
3. Now, drag (while holding down the LEFT Click Button) to the end of the text (you wish to copy and paste).
4. Let go of the LEFT Click Button to complete the text highlight action.
5. On your keyboard, press CTRL + C (to copy) then go to the area/text field where you would like to paste the highlighted text.
6. LEFT Click on the area you wish to paste the text, then press CTRL + V (to paste).
7. ALTERNATIVELY, you can follow steps 1 - 4 and do the following: - RIGHT Click on the highlighted text. - From the menu that appears, click on ‘Copy’. - LEFT Click on the area you wish to paste the text, then RIGHT Click. - From the menu that appears, click on ‘Paste’.